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These guys try to pretend like theyre chicago legends yet theyre just brats that got a free company from daddy. Heres a great idea, treat customers well and they will come back to you. Maureen was first to return to Smithe in 2004 when she joined our Merchandising team as a Buyer. Over the past 13 years, Maureen’s focus has been on driving distinct merchandising blocks that demonstrate our company’s ability to deliver furniture and designs that appeal to each of our clients’ unique tastes. While they took breaks from the biz to make their own way after college, each came back when the right positions opened up. Today, they help oversee 10 showrooms, the warehouse and headquarters, working together (generally) perfectly.
Michael Sofa in Leather
However, he remained president of the company and “continued to meet clients and assist designers in our showrooms every weekend,” his granddaughter said. I too got swindled by the tiny print and the totally bogus return policies. I shouldve known better when I saw the salesmen being too pushy.
Architectural Designer jobs
If you unplug the chair for some time and plug it back in, it will begin to recline again, but the foot rest does not come up very high like it used to. If you use it to lift (which is what I need it for) it will not recline again. They came out on March 2, 2021 and the guy said they would have to order parts. They did not seem to know anything about it and finally said they would a rush on the parts (1-2 weeks). They came on June 17 and the guy said that all the parts were not there. Tried to get a refund or a new chair but have had problems with that also.
Manhattan 85 Wood Trim Sofa
Veteran retailer Walter E. Smithe Jr. dies at 86 - Furniture Today
Veteran retailer Walter E. Smithe Jr. dies at 86.
Posted: Wed, 12 Oct 2022 07:00:00 GMT [source]
I asked when this had happened and she said 3 weeks ago! Our expert designers are highly trained to create a design concept that meets your needs and wants, then find the products and options to bring that concept to life. Schedule an appointment in home, in store or virtually and get started today. Custom also means you can customize individual pieces to meet your needs and create a look that's totally you — no cookie cutter "rooms to go". Select your fabrics, finishes, the sit of your cushions — you name it. Smithe then went into the computer industry – working for General Electric and IBM in 1967, according to his obit.
The Smithe Furniture Sisters Join The Family Business
Walter E. Smithe plans first store in Southern retail hotspot - Furniture Today
Walter E. Smithe plans first store in Southern retail hotspot.
Posted: Tue, 10 May 2022 07:00:00 GMT [source]
In the main time seems on one of the sofas started splitting. I called in to report this to see what can be done about it since we had it for one month. I was given so many run arounds by extremely rude staff that I gave up and just decided to let it go.Second sofa was delivered in November. In this whole chaos I was informed I would not be charged until sofas are delivered. This purchase was made during 24 months no interest promotion.
If I cannot use this chair for its intended purpose I am not going to pay them any more money. I would just like to return this hair and get a refund for the first half that I paid. Maureen, Meghan, Caitie, and Colleen, can you briefly walk us through your story – how you started and how you got to where you are today.We’ve been involved in the family business for most of our lives.
Customer Service
Forget the expensive commercials and hire designers who know what they're doing. Couldn't get resolved.Finally took offer to "reselect" new sofa for $719 difference (plus to reprotective coat cost). Blamed US for ordering "plush" instead of "extra firm" cushions for sinking seat...though our designer agreed we had ordered extra firm cushions.Offered nothing. With repeated complaints, offered to replace cushions with NO guarantee.
Lyla Sofa in Kerbey-Ivory
Our 10 Chicagoland showrooms and our ecommerce site are at your service for any size project. Living rooms, dining rooms, bedrooms, nursery, outdoor living/patio, home office, chairs, tables, sofas, rugs, art, and accessories - we have it all to make your home the beautiful and comfortable place it is meant to be. @WalterESmithe hi - I am a long time customer of WalterESmithe and I am looking for help from Arlington Heights IL shoroom.
Project Manager jobs
I also wrote to the Better Business Bureau and their advice was to file a claim in small claims court. After a great deal of wasted time and money, I settled this dispute with the store to keep my credit report clear. I paid them nearly $1000 and never received any goods or merchandise in return. No one at Walter E. Smithe ever apologized and they refused to take responsibility.
They've just called to tell me that they've determined that it's natural wear. We have a 10 year old sectional in another room that was half the cost and it has held up wonderfully. I am disgusted with how this has been handled especially since my conversations with their in home service people were apparently vastly different from what they actually reported to the company! What's worse is that a friend of mine and I shopped together and bought the SAME EXACT (different fabric) set and is having similar issues. My advice is shop elsewhere because you're going to spend A LOT for really poor quality over the long term. They told me if I wasn't happy with the couch I needed to report it within the first 14 days.
Smithe Signature builds furniture to fit any size person, any size space, and any style category. With thousands of frame combinations to choose from, Walter E. Smithe customers are sure to find a piece that is perfect for them. Smithe Signature produces a spectacularly unique collection of home pieces, each one incredibly beautiful and perfect. Smithe Signature is an eclectic collection of beautifully built home furnishings that are created with the ever-changing needs of our customers in mind. Smithe Signature furniture features custom-upholstery furniture that holds itself to the highest standard of excellence.
It's their merchandise, why can't they guarantee the quality? Then NOTHING even though complained also to "Mr Smithe".GO ELSEWHERE...have spent the MOST money for UNsatisfactory merchandise in my life. You are better off getting something off the floor a more reputable merchant. Their ads are cute...too bad they can't match it with service and product. Whether it's a formal living room or an outdoor patio, Walter E. Smithe Furniture & Design has everything you need to create your own personalized space within your budget. With our almost infinite custom upholstery offerings including outdoor furniture options, you dream it, we build it!
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